Damaged or Missing Freight Policy
Shortages and/or damages must be noted on the Bill of Lading at the time of delivery.
A description of the damage or missing freight (shortage) must be noted on the original BOL when signing and accepting delivery. The driver must also sign the document acknowledging the shortage.
ProBrand must then be notified by the distributor within 48 business hours of receipt of the damaged or missing freight. The model number, quantity missing and bill of lading number, along with the customer’s PO#, must be noticed to the distributor’s Sales Representative for further action.
Incorrect Parts Handling Procedure
Upon discovery of an incorrect part being received, please record the part number from the unit in which the problem occurred. ProBrand must be notified by the distributor within 48 business hours of receipt of the incorrect part. The model number, quantity missing and bill of lading number, along with the customer’s PO#, must be noticed to the distributor’s Sales Representative for further action.
Unauthorized Deduction Policy
It is ProBrand International’s policy that no unauthorized deduction be taken when submitting payment to ProBrand for an invoice. While there may be instances, such as shipment shortages, that would constitute a deduction from payment, it is the distributor’s responsibility to first notify their Sales Representative of any problem with a shipment. Once the sales rep has been notified of problems relating to the shipment/invoice, the sales rep will investigate the problem and issue a credit where necessary. The sales rep will authorize the distributor to take this deduction. A credit memo confirming this authorization will be emailed to the distributor. The distributor should then reference this authorized credit memo to the invoice that has deductions noted.
If a deduction is made without prior authorization from the sales rep, a 1.5% interest fee may be charged on the amount deducted for each month until the deduction is re-paid.